Reference

How kaya98 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our services — and how we keep that data safe.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access your dataCookie controls availableContact us to request changes
kaya98 How kaya98 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and internal policies to protect the data tied to your kaya98 account. Encryption is applied to data in transit and at rest, including wallet-linked information from DANA, OVO, and GoPay. Cookies on the platform are used to maintain your session, remember your login state, and measure how features are used — you can manage cookie preferences through your browser settings at any time.

Data Encryption

All account data, including payment details linked to DANA, OVO, or GoPay, is encrypted during transmission and while stored on our systems.

Cookie Controls

We use session and analytics cookies. You can adjust or block non-essential cookies through your browser settings without losing access to your account.

Data Retention

We keep your account data for as long as your account is active or as required by applicable regulations in your region. Inactive accounts are reviewed periodically.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion where local law and our obligations allow it.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of your account information, or need to report a concern, our support team is the right first stop. You can reach us through live chat inside your account, by email, or through our dedicated privacy contact form. Players in Bandung and across Indonesia can expect a response in the same channel they used to make contact.

Live Chat Open live chat from your account dashboard. Available directly inside the platform — no need to leave your session or switch apps.
Email Support Send your data request or privacy question to our support email. We respond with the relevant details tied to your account on record.
Privacy Request Form Use the dedicated form in your account settings to submit a formal data access, correction, or deletion request. We confirm receipt by return.

Common Questions About Your Privacy on kaya98

These answers cover the most common questions we hear about how your data is managed, what rights you have, and how to act on them. If your question isn't here, reach us through live chat or the privacy request form in your account settings.

We collect your name, email, phone number, and the e-wallet details you link — such as DANA, OVO, or GoPay. We also collect device and session data automatically when you log in.

We do not store full wallet credentials. Payment data is passed to our payment processor for transaction purposes only and is not held in a form that allows direct access to your wallet.

Yes. Submit a data access request through the privacy form in your account settings or email our support team. We will provide a summary of the personal data associated with your account.

Use the privacy request form or contact support directly. We will process deletion requests where local law and our regulatory obligations permit, and confirm the outcome to you in writing.

We share data only with service providers who need it to operate the service — such as payment processors for DANA, OVO, and GoPay transactions. All providers are contractually required to handle data securely.

Adjust cookie settings through your browser preferences at any time. Blocking non-essential cookies does not prevent you from accessing your account or completing transactions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.