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Understand Your Rights on kaya98

These legal terms set out what you can expect from kaya98 and what we ask of you when you access our platform in regions where local law permits.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and obligationsGoverning law noticeContact path for legal queries
kaya98 Understand Your Rights on kaya98
LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about these terms, your account eligibility, or how your data is handled, our support team can direct you to the right process. We handle legal enquiries separately from general account help — use the channels below to flag a legal or compliance concern.

Live Chat Support Open the chat widget from any page on kaya98. State your query as a legal or account eligibility matter so the team routes it correctly.
Email for Legal Queries Send detailed legal or data-related requests to our support email. Include your registered account ID and a clear description of the matter you are raising.
Account Help Centre For wallet verification issues involving DANA, OVO, or GoPay that have a legal or identity dimension, the account help centre handles the escalation path.
SECURITY AND DATA HANDLING

How kaya98 Handles Your Account Data

Your account data is used only to operate your session, verify identity for withdrawals, and maintain transaction records. We do not sell your personal information to third parties. Players in Bandung and across Indonesia who transact via e-wallets can request a copy of the data we hold on their account by contacting support and verifying their identity through the standard OTP step.

Data Retention Policy

We keep account and transaction records for the period required by our operational policies. You may request details of your retention period through the support email channel.

Cookie and Session Handling

We use session cookies to maintain your login state across mobile and desktop. Clearing your browser cache or app storage will end active sessions; you log back in via your registered credentials and OTP.

Account Security Steps

Identity is verified at withdrawal via a one-time PIN matched to your registered mobile number. Your DANA, OVO, or GoPay account name must match the name on your kaya98 account to clear a withdrawal.

Right to Request Changes

You can request correction of inaccurate personal data or closure of your account through live chat or email. Closure requests are processed after we confirm identity via OTP.

Common Legal Questions from Our Users

These questions cover the legal points we hear most often — from jurisdiction rules to data access and account closure. If your question isn't here, our support team can escalate it to the right team.

Eligibility depends on your specific location and local law. We recommend you check whether access is permitted in your area before opening or continuing to use an account.

Our terms specify the governing law under which disputes are handled. That detail is set out in the full terms document available via the legal section of your account settings page.

Yes. Submit your request through our support email with your account ID. We verify your identity via OTP before releasing any account or transaction data to you.

Contact live chat or email and request account closure. After OTP verification, your account is closed and data is retained only for the period our policy requires, then deleted.

Name matching on DANA, OVO, or GoPay is a legal identity-verification requirement. Mismatched names will hold a withdrawal until identity is confirmed through our support channel.

We post a notice on the platform when material changes occur. Continuing to use kaya98 after that notice means you accept the updated terms. Check the legal page periodically for updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.